FREE SHIPPING over $69 for all of Canada/USA
Do you want to adopt an adorable puppy?
Introducing our handcrafted puppies, each meticulously created by Twinkle Forest.
🎨Customized Puppy is crafted based on a prototype puppy and meticulously colored according to the provided image. The coloring materials utilized are eyeshadow palettes, ensuring a vibrant and lifelike appearance. While every effort is made to match the colors depicted in the image, please note that due to the nature of handcrafting, slight variations may occur.
Embrace the uniqueness of your personalized puppy, tailored just for you.
Puppy options detailed explanation:
- Customized: please upload your image
- Elegant Puppy (Blushed cheeks/ears/paws, slight grooming)
- Elegant Puppy + Glasses
- Elegant Puppy + Hair Clip
- Elegant Puppy + Glasses + Hair Clip
🩷Due to the nature of handmade craftsmanship, each puppy is unique and one of a kind. We take great care in packaging them securely, but there is still a possibility of slight deformation during transit due to handling. However, upon receiving your puppy, you can easily adjust it to your liking to achieve your desired appearance.
🩷These adorable companions feature movable paws and tails, allowing for endless charming poses.
🩷Additionally, you can groom your puppy (The toothbrush works great), paint their fur with your preferred colors (recommend using colored powder or eyeshadow palette), or adorn them with a variety of decorations. To enhance their style, we offer small hair clips and glasses.
❗We prioritize the production of puppies based on the order queue. During periods of high demand, there may be a wait of several business days.
❗Handcrafted product, each one is unique.
❗Not recommended for water or machine washing. If dirty, wipe with a damp cloth.
❗For aesthetics and easy adjustment, the glasses and nose are fixed with minimal glue, while the hair clip and glasses are not glued and can be removed at any time.
💕Bring home a unique and lovable companion today!💕
SHIPPING POLICY
Thank you for choosing Twinkle Forest! 😊 We're delighted to offer shipping within Canada and the US. Below are the terms that constitute our Shipping Policy.
Shipment Processing Time:
All orders are processed within 3 business days once payment is verified. Orders placed on weekends or holidays will be processed on the following business day. In case of a high volume of orders, there might be a slight delay in shipment. If such a delay occurs, we'll reach out to you via email or text message.
Shipping Rates & Delivery Estimates:
Canada:
- Flat shipping fee of $14.90 CAD applies.
- Orders over $69 CAD qualify for free shipping.
- Shipping Method: Canada Post Expedited Parcel.
- Expected Delivery Time: 3-7 business days (Provided by Canada Post).
US:
- Flat shipping fee of $14.90 USD applies.
- Orders over $69 USD qualify for free shipping.
- Shipping Method: USPS.
- Expected Delivery Time: 4-8 business days (Provided by USPS).
Estimated Delivery Times:
Delivery times may vary based on location. Orders are shipped from Toronto.
- Ontario/Quebec: 2-4 business days.
- Rest of Canada: 5-7 business days.
- United States: 3-15 business days.
Please note that delivery delays can occasionally occur.
Special Occasions:
We'll contact you directly if any special circumstances apply before shipping, such as:
- Out of stock products.
- Orders with an excessive number of products.
- Others.
Order Tracking:
Once your order is shipped, you'll receive a tracking number via email to monitor its progress.
Address Accuracy:
To avoid delivery issues, please ensure your shipping address is accurate. We're not responsible for delays or losses due to incorrect or incomplete addresses provided by the customer.
Shipping Updates:
You'll receive regular updates on your order's status, including order confirmation, shipment, and delivery emails.
RETURN POLICY
We're committed to providing quality products and a pleasant shopping experience. Here's our return and exchange policy:
Damaged Items:
If your item is damaged during transit, please contact us immediately with relevant photos. We offer two solutions:
- Refund: We'll arrange a refund to your original payment method.
- Replacement: We'll send you a replacement item without requiring a return of the damaged product.
Non-Eligible Returns:
We can only accept returns and offer refunds for products damaged during transit. For other reasons, we're unable to accept returns or issue refunds.
If you have any concerns about a product, please contact us before making a purchase. We're here to provide the information you need for an informed decision.
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