FREE SHIPPING over $69 for all of Canada/USA
Dimensions: 18cm*10cm*11cm
Material: Plush Fabric
Key Features:
Elegant Design: Custom embroidered patterns turn your love into a tangible presence, accompanying you in every corner of life! Whether for friends💕, loved ones, pets, favorite characters, or yourself, it becomes a truly unique companion!
Versatile Use: A practical and adorable plush storage pouch with ample capacity. Perfect for use as a makeup bag or pencil case, and even more possibilities await your exploration!
Five Macaron Colors Available: Choose from white🤍, pink🩷, yellow💛, purple💜, and coffee🤎!
Special Offers: When you buy three or more Cozy Pockets in one order, each pouch comes with a delightful little gift!
Custom Embroidery: We accept custom embroidery orders based on simple hand-drawn sketches. If you require this service, please place your order under the product 'Custom Plush Bag'.
❗: Gentle hand washing is recommended; machine washing is not advised.
❗: We prioritize the production of puppies based on the order queue. During periods of high demand, there may be a wait of several business days.
❗: EMBROIDERY COLORS: Please note that the colors of the embroidered design in the product images are for reference only. We continuously strive to find the most suitable color combinations. Therefore, the actual product may vary slightly in color from the images
SHIPPING POLICY
Thank you for choosing Twinkle Forest! 😊 We're delighted to offer shipping within Canada and the US. Below are the terms that constitute our Shipping Policy.
Shipment Processing Time:
All orders are processed within 3 business days once payment is verified. Orders placed on weekends or holidays will be processed on the following business day. In case of a high volume of orders, there might be a slight delay in shipment. If such a delay occurs, we'll reach out to you via email or text message.
Shipping Rates & Delivery Estimates:
Canada:
- Flat shipping fee of $14.90 CAD applies.
- Orders over $69 CAD qualify for free shipping.
- Shipping Method: Canada Post Expedited Parcel.
- Expected Delivery Time: 3-7 business days (Provided by Canada Post).
US:
- Flat shipping fee of $14.90 USD applies.
- Orders over $69 USD qualify for free shipping.
- Shipping Method: USPS.
- Expected Delivery Time: 4-8 business days (Provided by USPS).
Estimated Delivery Times:
Delivery times may vary based on location. Orders are shipped from Toronto.
- Ontario/Quebec: 2-4 business days.
- Rest of Canada: 5-7 business days.
- United States: 3-15 business days.
Please note that delivery delays can occasionally occur.
Special Occasions:
We'll contact you directly if any special circumstances apply before shipping, such as:
- Out of stock products.
- Orders with an excessive number of products.
- Others.
Order Tracking:
Once your order is shipped, you'll receive a tracking number via email to monitor its progress.
Address Accuracy:
To avoid delivery issues, please ensure your shipping address is accurate. We're not responsible for delays or losses due to incorrect or incomplete addresses provided by the customer.
Shipping Updates:
You'll receive regular updates on your order's status, including order confirmation, shipment, and delivery emails.
RETURN POLICY
We're committed to providing quality products and a pleasant shopping experience. Here's our return and exchange policy:
Damaged Items:
If your item is damaged during transit, please contact us immediately with relevant photos. We offer two solutions:
- Refund: We'll arrange a refund to your original payment method.
- Replacement: We'll send you a replacement item without requiring a return of the damaged product.
Non-Eligible Returns:
We can only accept returns and offer refunds for products damaged during transit. For other reasons, we're unable to accept returns or issue refunds.
If you have any concerns about a product, please contact us before making a purchase. We're here to provide the information you need for an informed decision.
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