FREE SHIPPING over $69 for all of Canada/USA
Do you want to adopt an adorable puppy?
Introducing our handcrafted puppies, each meticulously created by Twinkle Forest.
Puppy options detailed explanation:
- Scruffy Puppy (No coloring, no grooming)
- Elegant Puppy (Blushed cheeks/ears/paws, slight grooming)
- Elegant Puppy + Glasses
- Elegant Puppy + Hair Clip
- Elegant Puppy + Glasses + Hair Clip
🩷Due to the nature of handmade craftsmanship, each puppy is unique and one of a kind. We take great care in packaging them securely, but there is still a possibility of slight deformation during transit due to handling. However, upon receiving your puppy, you can easily adjust it to your liking to achieve your desired appearance.
🩷These adorable companions feature movable paws and tails, allowing for endless charming poses.
🩷Additionally, you can groom your puppy (The toothbrush works great), paint their fur with your preferred colors (recommend using colored powder or eyeshadow palette), or adorn them with a variety of decorations. To enhance their style, we offer small hair clips and glasses.
❗We prioritize the production of puppies based on the order queue. During periods of high demand, there may be a wait of several business days.
❗Handcrafted product, each one is unique.
❗Not recommended for water or machine washing. If dirty, wipe with a damp cloth.
❗For aesthetics and easy adjustment, the glasses and nose are fixed with minimal glue, while the hair clip and glasses are not glued and can be removed at any time.
💕Bring home a unique and lovable companion today!💕
SHIPPING POLICY
Thank you for choosing Twinkle Forest! 😊 We're delighted to offer shipping within Canada and the US. Below are the terms that constitute our Shipping Policy.
Shipment Processing Time:
All orders are processed within 3 business days once payment is verified. Orders placed on weekends or holidays will be processed on the following business day. In case of a high volume of orders, there might be a slight delay in shipment. If such a delay occurs, we'll reach out to you via email or text message.
Shipping Rates & Delivery Estimates:
Canada:
- Flat shipping fee of $14.90 CAD applies.
- Orders over $69 CAD qualify for free shipping.
- Shipping Method: Canada Post Expedited Parcel.
- Expected Delivery Time: 3-7 business days (Provided by Canada Post).
US:
- Flat shipping fee of $14.90 USD applies.
- Orders over $69 USD qualify for free shipping.
- Shipping Method: USPS.
- Expected Delivery Time: 4-8 business days (Provided by USPS).
Estimated Delivery Times:
Delivery times may vary based on location. Orders are shipped from Toronto.
- Ontario/Quebec: 2-4 business days.
- Rest of Canada: 5-7 business days.
- United States: 3-15 business days.
Please note that delivery delays can occasionally occur.
Special Occasions:
We'll contact you directly if any special circumstances apply before shipping, such as:
- Out of stock products.
- Orders with an excessive number of products.
- Others.
Order Tracking:
Once your order is shipped, you'll receive a tracking number via email to monitor its progress.
Address Accuracy:
To avoid delivery issues, please ensure your shipping address is accurate. We're not responsible for delays or losses due to incorrect or incomplete addresses provided by the customer.
Shipping Updates:
You'll receive regular updates on your order's status, including order confirmation, shipment, and delivery emails.
RETURN POLICY
We're committed to providing quality products and a pleasant shopping experience. Here's our return and exchange policy:
Damaged Items:
If your item is damaged during transit, please contact us immediately with relevant photos. We offer two solutions:
- Refund: We'll arrange a refund to your original payment method.
- Replacement: We'll send you a replacement item without requiring a return of the damaged product.
Non-Eligible Returns:
We can only accept returns and offer refunds for products damaged during transit. For other reasons, we're unable to accept returns or issue refunds.
If you have any concerns about a product, please contact us before making a purchase. We're here to provide the information you need for an informed decision.
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