Plush Capybara Pendant

SHIPPING POLICY

Thank you for choosing Twinkle Forest! 😊 We're delighted to offer shipping within Canada and the US. Below are the terms that constitute our Shipping Policy.

Shipment Processing Time:

All orders are processed within 3 business days once payment is verified. Orders placed on weekends or holidays will be processed on the following business day. In case of a high volume of orders, there might be a slight delay in shipment. If such a delay occurs, we'll reach out to you via email or text message.

Shipping Rates & Delivery Estimates:

Canada:

• Flat shipping fee of $14.90 CAD applies.
• Orders over $69 CAD qualify for free shipping.
• Shipping Method: Canada Post Expedited Parcel.
• Expected Delivery Time: 3-7 business days (Provided by Canada Post).

US:

• Flat shipping fee of $14.90 USD applies.
• Orders over $69 USD qualify for free shipping.
• Shipping Method: USPS.
• Expected Delivery Time: 4-8 business days (Provided by USPS).

Estimated Delivery Times:

Delivery times may vary based on location. Orders are shipped from Toronto.

• Ontario/Quebec: 2-4 business days.
• Rest of Canada: 5-7 business days.
• United States: 3-15 business days.

Please note that delivery delays can occasionally occur.

Special Occasions:

We'll contact you directly if any special circumstances apply before shipping, such as:

• Out of stock products.
• Orders with an excessive number of products.
• Others.

Order Tracking:

Once your order is shipped, you'll receive a tracking number via email to monitor its progress.

Address Accuracy:

To avoid delivery issues, please ensure your shipping address is accurate. We're not responsible for delays or losses due to incorrect or incomplete addresses provided by the customer.

Shipping Updates:

You'll receive regular updates on your order's status, including order confirmation, shipment, and delivery emails.

RETURN POLICY

We're committed to providing quality products and a pleasant shopping experience. Here's our return and exchange policy:

Damaged Items:

If your item is damaged during transit, please contact us immediately with relevant photos. We offer two solutions:

1. Refund: We'll arrange a refund to your original payment method.
2. Replacement: We'll send you a replacement item without requiring a return of the damaged product.

Non-Eligible Returns:

We can only accept returns and offer refunds for products damaged during transit. For other reasons, we're unable to accept returns or issue refunds.

If you have any concerns about a product, please contact us before making a purchase. We're here to provide the information you need for an informed decision.